At joyajili, your account data belongs to a clear and specific purpose — running your account, processing your wallet transactions through bKash, Nagad or Rocket, and keeping your session secure. This policy tells you exactly what we collect, how we use it, and what choices you have, subject to your local law and eligible regions.
Account data handled directly
bKash, Nagad, Rocket wallet context
Your rights explained clearly
Contact route always available
POLICY FOUNDATIONS
How joyajili Handles Your Personal Data
When you open an account with us, we collect the information you provide at registration: your name, contact details and the payment method you choose to link, whether that is bKash, Nagad or Rocket. We also collect session data — device type, browser, and interaction logs — to keep your account functioning correctly and to detect unusual activity. We do not sell your personal data to third parties. We share data only where it is strictly needed: with payment processors handling your wallet transactions, with identity verification services where account rules require it, and with technical partners who operate parts of our platform infrastructure. None of those partners are authorised to use your data for their own marketing. Data we hold is kept only for as long as your account is active or as long as applicable record-keeping obligations require. When retention is no longer needed, we delete or anonymise it. Access to this platform and the rights described in this policy depend on your local law and the eligible regions where joyajili operates. If you are accessing from a jurisdiction where this service is not permitted, this policy may not apply in full.
bKash wallet transaction records
Nagad payment history context
Rocket transfer data handling
Account session and device logs
Third-party processor disclosure
POLICY SCOPE
Where This Policy Applies and What It Covers
This policy covers your interactions with joyajili directly — your account registration, your signed-in sessions and the data you submit when you transact. It does not cover third-party websites you may reach through links on our pages, nor does it govern how payment processors like bKash, Nagad or Rocket handle your wallet data on their own systems. Understanding what falls inside and outside this policy helps you know where to direct your questions.
Account Access
Data you submit when registering or signing in — including your contact details and the verification steps shown on the account page — falls entirely within this policy. We control how that data is stored and who can access it.
Wallet Transactions
When you use bKash, Nagad or Rocket to fund or withdraw from your account, we hold a record of that transaction on our side. The payment processor also holds a record governed by their own separate privacy terms, not ours.
Site Content and Cookies
Browsing our lobby, loading game categories and navigating studio sections generates session and cookie data. This policy explains what those cookies do, how long they persist and how you can manage them through your browser settings.
Third-Party Services
Game content studios such as Pragmatic Play, JDB and Habanero operate their own game engines. We do not control data their engines process during a game session. Check each provider's own policy for that scope.
ACCOUNT DATA ACTIONS
What You Can Do With Your Data
You have several practical actions available to you under this policy, and none of them require you to navigate complex processes. To review what personal data we hold on your account, open the account settings page while signed in — your profile details and linked payment methods are visible there. If any detail is wrong, you can edit it directly from the same page; fields that are locked for security reasons will show a contact prompt instead. For anything you cannot edit yourself, or if you want to ask us to delete data we hold on you, the support route is open. Your request goes to our team and we respond with the action taken or the reason we are unable to complete it. Where your local law gives you the right to receive a copy of your data in a portable format, you can request that too. The scope and speed of our response depends on applicable rules in your eligible region.
Review Your Records
Sign in and open account settings to see the personal details and payment method records we hold. bKash, Nagad or Rocket entries linked to your account appear in the wallet section.
Correct Account Details
Edit your name, contact number or email directly in account settings. Fields locked for verification reasons show a support prompt — use it and our team will handle the correction.
Raise a Data Question
If you want to know specifically what we hold, how it is used, or how long we keep it, send a written question to our support channel. We will respond with a clear, specific answer for your account.
Request Data Removal
You can request deletion of data we hold where applicable law and account closure rules allow it. Contact support with your account details and the scope of the request, and we will confirm the outcome.
POLICY CONTACT PATHS
How to Reach Us About This Policy
If you have a question about this policy, a correction to request, or a concern about how your data has been handled, the routes below are the ones we actually respond to. We do not publish channels we cannot staff. Each route is monitored by our team and is the right path for privacy-related questions connected to your joyajili account.
Live Chat Support
Open the chat widget from any page on the site while signed in. State that your question is about your account privacy or data, and our support team will route it to the right person. This is the fastest route for account-specific questions.
Email Contact
Send a written request to the email address published on our Contact page. Include your registered account details so we can locate your records. Written requests are suitable for deletion requests, data copies or formal correction requests.
Account Settings Page
Many data actions — reviewing your profile, updating contact details and seeing your linked bKash, Nagad or Rocket entries — can be handled directly in your account settings without contacting support at all.
DATA HANDLING STANDARDS
How We Protect and Manage Your Information
Keeping your account data handled correctly is not a background matter for us — it shapes how we build every account flow and payment connection. The points below describe the specific practices we follow, so you know what to expect rather than having to take our word for it.
Cookie and Session Data
We use cookies to keep you signed in, remember your lobby position and measure which categories you open. You can manage or clear cookies through your browser settings at any time. Disabling non-essential cookies does not prevent you from using the account.
Account Security Measures
Your account credentials are stored using standard encryption practices. We do not display your full password or full payment details in any screen you can screenshot. Suspicious sign-in attempts trigger a verification step shown on the login page.
Data Retention Period
We keep your account data for as long as your account is active. After account closure, we retain records only as long as required by applicable obligations in your eligible region, then delete or anonymise them.
Policy Update Notification
When we make a material change to this policy, we post a notice on the site and, where possible, send a notification to your registered contact. Continued use of your account after the notice period means you have seen the update.
PRIVACY FAQ
Common Questions About This Privacy Policy
These are the questions we hear most often about how your data is handled on your joyajili account. If yours is not here, use the support contact routes listed above.
What personal data does joyajili collect when I register?
At registration we collect your name, email address, contact number and the payment method you link — such as bKash, Nagad or Rocket. We also log the device and browser you use to access your account. We do not collect more than what the account setup requires.
Does joyajili share my data with anyone outside the platform?
We share data only with payment processors handling your wallet transactions and with technical partners who run parts of our infrastructure. None of them are allowed to use your data for their own purposes. We do not sell or trade your personal information to any third party.
How do I see what data you hold on my account?
Sign in and open your account settings page. Your profile details, contact information and linked wallet entries — including bKash, Nagad or Rocket records — are visible there. For a full data summary or a portable copy, send a written request through the email contact route.
Can I ask joyajili to delete my data?
Yes. Contact our support team with your registered account details and the specific data you want removed. We will confirm what we can delete and what we are required to keep under applicable record-keeping rules in your eligible region, then carry out the action and let you know.
What happens to my data if I close my account?
After account closure we retain records only for as long as applicable obligations require in your eligible region. Once that period ends, data is deleted or anonymised. Your bKash, Nagad or Rocket transaction history connected to the account follows the same retention schedule.
Does this policy apply if I access joyajili from outside a supported region?
Access to the platform and the data rights described in this policy depend on your local law and the eligible regions where joyajili operates. If you access from a region where the service is not permitted, some or all of these rights may not apply. Check your local regulations before proceeding.
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